Effective Date: November 8, 2024
Thank you for shopping with us at https://craftedtimeless.online (the “Site”). At Lance Fulton Architect (Pty) Ltd, we are committed to customer satisfaction and strive to provide high-quality products and services. This Refunds and Returns Policy outlines the terms and procedures for requesting a refund or return, applicable conditions, and timeframes.
1. General Policy Overview
This policy applies to all products and services offered on our Site, including architectural concept designs, scripts, and specialty goods. Please read this policy carefully before making a purchase.
2. Digital Products and Services (Non-Refundable)
Due to the nature of digital goods and services, including architectural designs, scripts, and other downloadable content, all sales of digital products are final and non-refundable once the content has been accessed or downloaded.
If you experience any issues with digital content, please contact us at architect.script@gmail.com, and we will do our best to resolve your concerns.
3. Physical Goods (Specialty Goods) Returns and Refunds
For our specialty goods, we offer a return and refund option under certain conditions as outlined below:
3.1 Return Conditions
- Eligibility: Items must be in their original, unused condition with all tags and packaging intact.
- Return Period: You have 30 days from the date of delivery to initiate a return.
- Defective or Incorrect Items: If an item is defective or not as described, you may request a return or replacement. Please provide photo evidence of the defect or incorrect item within 30 days of receipt.
3.2 Non-Returnable Items
- Certain items are non-returnable due to hygiene or safety concerns, such as perishable goods, custom or personalized items, and clearance items marked “final sale.”
3.3 Initiating a Return
- To initiate a return, please email architect.script@gmail.com with your order number, item details, and reason for return.
- We will respond within 2 business days with instructions for returning your item(s) and details on whether the return is approved.
3.4 Return Shipping
- Customer Responsibility: You are responsible for return shipping costs unless the item is defective or incorrect.
- Return Address: Returns should be shipped to our address at 28 Chantilly, Willow Avenue, Craigavon, Sandton, 2191, Gauteng, South Africa.
- Tracking and Insurance: We recommend using a trackable shipping method with insurance as we cannot be held responsible for lost or damaged returns.
4. Refund Process and Timeframes
4.1 Refund Eligibility
- Refunds are available for returned items that meet our eligibility criteria as outlined above.
- Digital products and accessed services are non-refundable, except in cases of technical issues confirmed by our support team.
4.2 Refund Amounts
- Full Refunds: For defective or incorrect items, we will provide a full refund, including any initial shipping charges.
- Partial Refunds: If an item is returned in a used or damaged condition, we reserve the right to deduct a reasonable amount from your refund.
4.3 Processing Time
- Once we receive and inspect your return, we will notify you via email. Approved refunds will be processed within 7-10 business days to your original payment method.
- Please note that processing times for credit card refunds may vary depending on your bank or card issuer.
5. Exchanges
At this time, we do not offer direct exchanges. If you would like to exchange an item, please return the original item per the guidelines above and place a new order for the desired item.
6. Contact Us
If you have questions or require assistance with a return or refund, our customer support team is here to help. Please reach out via email:
Contact Information
Email: architect.script@gmail.com
Address: 28 Chantilly, Willow Avenue, Craigavon, Sandton, 2191, Gauteng, South Africa
7. Policy Changes
We reserve the right to update or modify this Refunds and Returns Policy at any time. Changes will be posted on this page, and significant changes will be communicated to customers when appropriate. By purchasing from our Site, you agree to this policy and any future updates.
Thank you for shopping with Lance Fulton Architect (Pty) Ltd. We value your trust and are committed to ensuring a fair and transparent shopping experience.